Page 100 - Sustaining Accommodation SMES

6Analysis

Overall, Table 6.23 suggests that iso 21401 alignment in Italy reflects
an intermediate stage of readiness. Italian accommodation providers
demonstrate a solid operational basis for alignment, particularly in en-
vironmental management, but face gaps in the formalisation, coordi-
nation, and systematic management of sustainability practices. Progress
towards full iso 21401 alignment therefore appears to depend primarily
on strengthening organisational structures, documentation, and contin-
uous improvement processes rather than on the introduction of new
sustainability actions.
Table 6.24 presents the level of alignment of accommodation providers
in Bosnia and Herzegovina with the requirements of the iso 21401 stan-
dard. Alignment is understood as the extent to which practices, proce-
dures, and organisational arrangements corresponding to iso 21401 re-
quirements are already in place, irrespective of formal certification status.
The results indicate generally low levels of alignment across most iso
21401 requirements. Alignment is relatively more visible for basic oper-
ational and environmental management elements, such as waste man-
agement practices and certain resource efficiency related actions. How-
ever, even for these requirements, alignment levels remain limited and
are reported by only a modest share of respondents. This suggests that
while some operational sustainability practices are present, they are not
yet widely or consistently aligned with iso 21401 expectations.
Lower levels of alignment are observed for requirements that rely on
formalised management systems and organisational structures. These in-
clude documented sustainability policies, systematic planning and moni-
toring procedures, clearly defined responsibilities for sustainability man-
agement, and internal coordination mechanisms. The limited alignment
in these areas indicates that sustainability related actions are rarely em-
bedded within structured management frameworks that correspond to
iso 21401 requirements.
Requirements related to stakeholder engagement, communication,
and continuous improvement also show low levels of alignment. This
suggests that sustainability practices in Bosnian and Herzegovinian ac-
commodation providers are primarily implemented in an ad hoc or frag-
mented manner,ratherthanas part of an integratedand continuously
improving sustainability management system.
Overall, Table 6.24 indicates that iso 21401 alignment in Bosnia and
Herzegovina is at an early stage of development. The main gap lies not
only in the formalisation of existing practices, but also in the broader

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